Windsor & Buckingham


Terms & Conditions & Privacy Policy

Terms and Conditions

Welcome to WindsorandBuckingham!

These terms and conditions outline the rules and regulations for the use of WindsorandBuckingham’s Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use WindsorandBuckingham if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing WindsorandBuckingham, you agreed to use cookies in agreement with the WindsorandBuckingham’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, WindsorandBuckingham and/or its licensors own the intellectual property rights for all material on WindsorandBuckingham. All intellectual property rights are reserved. You may access this from WindsorandBuckingham for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from WindsorandBuckingham
  • Sell, rent or sub-license material from WindsorandBuckingham
  • Reproduce, duplicate or copy material from WindsorandBuckingham
  • Redistribute content from WindsorandBuckingham

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. WindsorandBuckingham does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of WindsorandBuckingham,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, WindsorandBuckingham shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

WindsorandBuckingham reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant WindsorandBuckingham a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of WindsorandBuckingham; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to WindsorandBuckingham. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of WindsorandBuckingham’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Google Analytics

We use google analytics for statistics and basic analytical tools for search engine optimization and marketing purposes. By continuing to this site, you agree to google tos 


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms and Conditions Of Ordering


Please check your order carefully & ensure all details are correct & that you have clearly understood the products and requested. If you are in any doubt please let us know immediately. Don’t forget we are here to help.


We ask that all goods are paid for prior to delivery with cleared funds. Payment can be made via our website over a secure connection. You have the option of bank transfer we will dispatch goods upon cleared funds.



Delivery is to mainland UK only. (International deliveries to Mainland Only unless otherwise agreed in writing!)

Goods once ordered will be dispatched with 14 working days of the order been received. All items are inspected before they are dispatched thoroughly; items are packed and sometimes double packed to ensure that damage does not occur in transit to you the customer.

We at WindsorandBuckingham are keen for high level of service in pursuit of that all orders will be confirmed by us primarily via e-mail or over the telephone (in the case of long distance purchases), a dispatch confirmation will be given, this will inform when the goods will be dispatched and inform you of the pending delivery.


Both Carriers will attempt two deliveries without any additional charge. If, however, a third attempt is required, £20.00 will be charged. Alternatively, you can contact the Carrier and arrange to collect the item from the Carrier’s local depot where that is possible.

Where fragile or large bulky items are being delivered, we will arrange an agreeable delivery date, using a dedicated delivery Company, to ensure the products arrive safely and undamaged. On arrival, fragile goods should be unwrapped and inspected carefully by the customer for any signs of damage. It is the customer’s responsibility to ensure the items are inspected fully before signing the delivery documentation. A re-delivery charge of £70.00 will be payable if the initial delivery fails, due to the customer not being available at the pre-arranged date.

Delivery quoted is to any single UK mainland address only – using a one man delivery to ground floor locations only

AVAILABILITY All Our items are always present in our warehouse before listing.

You should NOT arrange fitting any products before receiving and checking the goods.


We pride ourselves in providing quality products, we quality check all our products prior to dispatch. If in the unlikely instance you receive a product damaged or faulty, we ask you to inform us within 48 hours. We will be happy to replace the product like for like at no extra cost to you. All our products carry a 12 month warranty against manufacture faults. We will in most cases try to repair any faults found, if that is not possible we will replace with a like for like exchange, or if the item is not available you will be given a suitable replacement of equal value.

Returns & Warranty Information

All home delivery items must be checked at the time of delivery to ensure they are not faulty or damaged. if they appear faulty or damaged, you must refuse the complete delivery and inform our customer services department immediately via eBay messaging. if a product is accepted by the customer and signed for as being in perfect condition, we cannot accept any claim for faulty or damaged goods thereafter. it is the customer’s full responsibility to check the goods thoroughly before signing the delivery documentation. if you decide to accept goods without inspecting them, you do this at your own risk.


You may cancel this agreement at any time up to 14 days after we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.

The goods must be returned to us in perfect condition, with the original undamaged packaging. If any damages occur during transit the customer is responsible in full and a refund will not be given. The total amount to be refunded will be the price paid less any delivery charges.

After 14 days of purchase (from the point you have received the goods) we will not accept any returns, but we may consider swapping for another product, but the cost of delivery back to us will be applied and we will notify you of that cost.  Made to Measure items, are not returnable.

We will reimburse any amounts you have paid to us within 7 days of the return of the goods, having deducted any return costs and administration fee if applicable.

For international orders:  The client must bear all the costs of return.  If you have not checked the products for faults or damage before signing for the product all liabilities for return rest on the buyer.  This will include the cost of return and customs clearance.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affect your statutory rights. Guarantee on all items except cast iron baths are for 1 year only unless mentioned otherwise.


*Terms do not apply to small ‘Parcel Carrier’ Companies such as Parcel force, Royal mail and City-Link.




Deliveries are made to the card holders address for security. We aim to provide competitive delivery rates and are constantly reviewing our delivery service to keep the cost low. (For deliveries other than the card holders address please contacts us phone for assessment and security checks. Contact details can be found on our website)


You can collect small items from the store free of charge. You can collect large items free of charge. It is your soul responsibility to ensure that you have adequate means of collection and transport for your goods ordered. We will hold your order at our premises for 14 working days. If this is exceeded we will contact you to make further arrangements. Before collecting you must contact us and arrange for a pick up time.

We reserve the right to adjust or review our terms and conditions from time to time. Please check our terms and conditions for orders placed

Personalised and made to measure items

We regret we cannot accept returns on personalised or made to measure items unless they are faulty. In that case they can only be repaired and returned to the client.

This includes any items that are made to a specific length set by the customer (like our Copper Bathtubs or any other item made to your requirements), any bespoke finishes (non stock paint colour (none white in the case of cast iron baths, bespoke veneer or non standard surface finish etc) and those with bespoke design modifications.

Privacy Policy for WindsorandBuckingham

At WindsorandBuckingham, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by WindsorandBuckingham and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in WindsorandBuckingham. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

WindsorandBuckingham follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, WindsorandBuckingham uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read the Cookies article on Generate Privacy Policy website.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of WindsorandBuckingham.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on WindsorandBuckingham, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that WindsorandBuckingham has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

WindsorandBuckingham’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

WindsorandBuckingham does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.